If you’ve been watching what’s unfolding between the Jacksonville City Council and JEA, you probably feel like me who wants the insanity to stop and get busy lowering our electric bills!
Here’s what’s going on:
City council members are now grandstanding, holding meetings and spilling “breaking news” to local news outlets about the inner HR issues at JEA. They are digging deep into personnel matters—questioning HR processes, examining internal complaints, and stepping into areas that, under any standard governance structure, belong to the JEA Board and executive leadership.
JEA was intentionally structured so that the Board governs, management manages, and Council provides oversight—not intervention. Those guardrails exist for a reason. They prevent politics from creeping into operations, and they ensure accountability happens in the right place, at the right level.
Yet here we are—watching politicians insert their noses where they don’t belong.
Here’s what matters to the people who pay JEA bills: The costs of keeping their homes running is too high and unaffordable for many. Energy bills aren’t going down. Water and sewer costs aren’t easing up. Families and businesses alike are feeling it every single month.
And that’s why we are annoyed with the City Council.
Maybe there are legitimate concerns inside JEA. If so, they should be handled the way they were designed to be handled—by the Board, through proper channels, with professionalism and speed. That process exists for a reason, and bypassing it doesn’t build trust. It erodes it. And the City Council is eroding trust in the way they govern this city.
Which brings us to the question that’s quietly building in the background:
Why is this happening—and why now?
When elected officials move outside their lane, when established governance structures are ignored, and when the focus drifts from dollars to drama, people start to wonder. Is this truly about accountability, or is something else driving the narrative?
Because right now, it doesn’t look like the system is working as designed.
It looks like the system is being worked.
Time to Stop the Grandstanding
If there are issues inside JEA, handle them—but handle them the right way.
The Board should handle them.
Leadership should resolve them.
And it should be done quickly and professionally.
Then move on.
Because Jacksonville doesn’t need more hearings or political theater. It doesn’t need “leaders” chasing headlines while costs continue to climb.
Start fighting for the ratepayer, not the spotlight.
Because at the end of the day, this isn’t complicated.
Jacksonville doesn’t need more hearings. It needs lower electric and water/sewer bills.








One response to “The Real Crisis at JEA Isn’t HR—It’s Your Bill”
As some anecdotal evidence of incompetent “Customer Contact” , what follows is my recent experience with JEA: My “Contact Us” question on 02 May:
For the bill period ending 24 April, I used XXXX KW hrs worth of electricity. ALL Tier 1 usage. For the prior month bill period, I used XXXX KWHrs, with XXXX being the more expensive Tier 2. The total cost per KWHr. in March was 15.96 cents all taxes & fees included , and the rate for April was 17.44 cents, with NO Tier 2 usage. That, my friends, is an exorbitant 9.3% + increase in ONE month! What is going on?
JEA canned, outdated, & inaccurate response 04 May:
Thank you for your email communication. The residential electric rates recently changed on April 1, 2025. The cost of electricity is $0.06846 per kWh on consumption up to 1,000 kWh and $0.08987 per kWh over any consumption over 1,000 kWh. To review current JEA billing rates, please visit:
https://www.jea.com/my_account/rates
My further question 04 May:
Thanks for your response.
My concern is the 9.3% increase from March to April 2026, not 2025.
The 1st Tier Basic rates did NOT change between those 2 months, remaining at .07237
per KW/hr. Where do your figures come from? Please elucidate.
Thank you.
The JEA canned response on 04 May:
Thank You for Contacting JEA
Thank you for submitting a question to us through jea.com. Below is the information you provided.
A JEA representative will research your question/concern and contact you as soon as possible. For matters that require immediate assistance, please call (904) 665-6000 (residential customers) or (904) 665-6250 (business customers).
(Today is 09 May – must be very difficult to check rates!)