And the WINK of the week goes to: Jim Overton of the Duval County Tax Collector’s Office.
We’ve all been there. We walk into the Tax Collector’s office to pay a parking ticket, register your new vehicle, renew your drivers license, pay your property taxes and numerous other services they provide. When we open the door, we groan and moan at the site of the sea of faces staring at us. They lobby is filled with old chairs placed so everyone is facing the door…looking like zombies…and waiting for their number to be called. The number they hold in their hand appears to be at least an hour from being called. Oy vey!
The scene looks like something out of the 50’s. It’s as if we have all entered the Twilight Zone and became a participant in one of the episodes!
So here’s the cool scoop:
There is a proposal from Jim Overton to acquire a smartphone app-based queuing system to allow customers to TAKE A NUMBER ONLINE before they arrive at their chosen branch office. Ordinance 2019-418 will need approval by the City Council to appropriate $391,000 from the tax collector’s budget to prepay for four years of this new system.
The way it works: You’ll find your selected branch. Sign in for your requested service. You will be advised of the current wait time before you head to the branch. You will also receive text messages when your number is about to be called. (Remember not to get a ticket on the way there because you waited too long to drive to the branch!!)
This is GREAT NEWS and will finally put a part of our City Government into the 21st century! About time!
There are many ways the city leaders like to spend money and a lot of that spending is a big, fat waste. This expenditure IS a great idea and we support the passage of this ordinance. What are you waiting for City Council. The lines are long and you can make paying our taxes a great experience again. Well sort of!
Good job Jim Overton. You get a well-deserved WINK for this one.
Now what else can the city do to improve our lives? That is their job.