Tax Collector’s Office: Finally making our lives better and that’s a WINK

Duval County Tax Collector, Jim Overton

And the WINK of the week goes to: Jim Overton of the Duval County Tax Collector’s Office.

We’ve all been there. We walk into the Tax Collector’s office to pay a parking ticket, register your new vehicle, renew your drivers license, pay your property taxes and numerous other services they provide. When we open the door, we groan and moan at the site of the sea of faces staring at us. They lobby is filled with old chairs placed so everyone is facing the door…looking like zombies…and waiting for their number to be called. The number they hold in their hand appears to be at least an hour from being called. Oy vey!

The scene looks like something out of the 50’s. It’s as if we have all entered the Twilight Zone and became a participant in one of the episodes!

So here’s the cool scoop:

There is a proposal from Jim Overton to acquire a smartphone app-based queuing system to allow customers to TAKE A NUMBER ONLINE before they arrive at their chosen branch office. Ordinance 2019-418 will need approval by the City Council to appropriate $391,000 from the tax collector’s budget to prepay for four years of this new system.

The way it works: You’ll find your selected branch. Sign in for your requested service. You will be advised of the current wait time before you head to the branch. You will also receive text messages when your number is about to be called. (Remember not to get a ticket on the way there because you waited too long to drive to the branch!!)

This is GREAT NEWS and will finally put a part of our City Government into the 21st century! About time!

There are many ways the city leaders like to spend money and a lot of that spending is a big, fat waste. This expenditure IS a great idea and we support the passage of this ordinance. What are you waiting for City Council. The lines are long and you can make paying our taxes a great experience again. Well sort of!

Good job Jim Overton. You get a well-deserved WINK for this one.

Now what else can the city do to improve our lives? That is their job.

Billie Tucker
Billie Tucker has worked in the CEO world for more than 30 years and was the Chief Operating Officer of Vistage Florida, a think tank for CEOs. She started her own consulting practice, CEO Service Bureau, in 2001 and earned a reputation for her keen understanding of the motivations, challenges and goals of people and became a life-long student and teacher of leadership principles.
She craved anything leadership related and enjoyed being around the world of entrepreneurial CEOs. She watched as they made decisions; pondered how they would make payroll when cash flow was tight; and appreciated how they created career opportunities for hundreds of thousands of people. Because of her experiences, she has emerged as a key resource for the media and others who want to understand important insights about executives, management teams and board dynamics.
In 2008, Billie became discouraged as she watched some of her clients struggle with the political economic impacts on their businesses. The same CEOs who mortgaged their home and charged up their credit cards to make ends meet to build a business and keep others working, now watched as their government bailed out the big banks who had mismanaged their resources. She cringed as most of her clients laid off employees for the first time and she vowed she would help them… somehow…someway.
That somehow…someway showed up in the Tea Party Movement in America. She formed one of the largest tea party group’s in America (more than 9,000 members strong) and helped bring attention to America’s debt problem, out of control spending, over taxation and regulation strangulation on companies.
With her background in working with leaders and her influence in the political and leadership world, Billie has continued her dream to help CEOs navigate these troubling waters that permeate the world of capitalism in America.
She has been an active participant in the media as a guest on CNN, Fox News, Fox Business, Bott Family Network Radio and co-hosts a political/financial radio show in the Northeast Florida market entitled, Smart Money.
She was the first speaker at the House of Representatives Tea Party Caucus inaugural event and was invited by Heritage Foundation to speak at their prestigious annual Heritage Resource Bank, and on their National Security Panel live broadcasts.
She spoke at the Congressional Republican House Retreat in Pennsylvania in 2012. She was also the co-host and co-producer of the CNN Tea Party Express Debate in the 2012 Presidential Election.
She is a firm believer that America needs more entrepreneurs and more opportunities for people to use their God-given talents and passions to better themselves, their communities and America.
Her favorite quote has become her mission to help CEOs succeed:
“Vision without execution is hallucination.” – Thomas Edison

Billie Tucker Volpe

Billie Tucker Volpe Founder of Eye on Jacksonville and Leadership Consultant to CEOs/Executives.


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