One month ago today I wrote a Letter to the JEA Board.  We asked that the Board respond to our questions and we asked them to do so within ten days.

We ended that letter with this quote:

“JEA is a unique concept as an Independent Agency.  It’s well run and employs wonderful people from the customer service reps to the highly educated nuclear engineers.  You have been gifted an extraordinary opportunity to serve them well and we wish you much success…

… because your success is the public’s success.

We are hopeful to hear the responses to our questions from you within the next ten days and Eye on Jacksonville will be happy to print your answers and share them with our followers.”

It’s now 30 days later and we have heard nothing.  Nada.  Zilch. Silence.

We are confident the letter was received because we were given an acknowledgment that it was.

It’s a shame that correspondence to the JEA Board is not answered.  It’s professionally disrespectful.  It sends a message that if you question those who serve on the Mayor appointed board, they will ignore you.  Your questions mean nothing to them.  They don’t have to respond to the JEA customers who have legitimate concerns.

All who serve on the board are professionals.  Highly acclaimed professionals.  They should understand professional courtesy and the importance of responding to their customers.

There is no other word for lacking good manners and professional courtesy – it STINKS.

 

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Billie Tucker has worked in the CEO world for more than 30 years and was the Chief Operating Officer of Vistage Florida, a think tank for CEOs. She started her own consulting practice, CEO Service Bureau, in 2001 and earned a reputation for her keen understanding of the motivations, challenges and goals of people and became a life-long student and teacher of leadership principles. She craved anything leadership related and enjoyed being around the world of entrepreneurial CEOs. She watched as they made decisions; pondered how they would make payroll when cash flow was tight; and appreciated how they created career opportunities for hundreds of thousands of people. Because of her experiences, she has emerged as a key resource for the media and others who want to understand important insights about executives, management teams and board dynamics. In 2008, Billie became discouraged as she watched some of her clients struggle with the political economic impacts on their businesses. The same CEOs who mortgaged their home and charged up their credit cards to make ends meet to build a business and keep others working, now watched as their government bailed out the big banks who had mismanaged their resources. She cringed as most of her clients laid off employees for the first time and she vowed she would help them… somehow…someway. That somehow…someway showed up in the Tea Party Movement in America. She formed one of the largest tea party group’s in America (more than 9,000 members strong) and helped bring attention to America’s debt problem, out of control spending, over taxation and regulation strangulation on companies. With her background in working with leaders and her influence in the political and leadership world, Billie has continued her dream to help CEOs navigate these troubling waters that permeate the world of capitalism in America. She has been an active participant in the media as a guest on CNN, Fox News, Fox Business, Bott Family Network Radio and co-hosts a political/financial radio show in the Northeast Florida market entitled, Smart Money. She was the first speaker at the House of Representatives Tea Party Caucus inaugural event and was invited by Heritage Foundation to speak at their prestigious annual Heritage Resource Bank, and on their National Security Panel live broadcasts. She spoke at the Congressional Republican House Retreat in Pennsylvania in 2012. She was also the co-host and co-producer of the CNN Tea Party Express Debate in the 2012 Presidential Election. She is a firm believer that America needs more entrepreneurs and more opportunities for people to use their God-given talents and passions to better themselves, their communities and America. Her favorite quote has become her mission to help CEOs succeed: “Vision without execution is hallucination.” – Thomas Edison

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